The City provides water, wastewater, garbage and stormwater utility service to City and non-city residents. The Utility Billing Division is responsible for the preparation of the utility bills, processing of the utility bill payments and customer service.
Specific information dealing with the above noted utility services is as follows:
Utility service can be activated by going into the utility billing customer service office located on the first floor in the Clermont City Hall building on Montrose St. in downtown Clermont. You must provide proof of ownership or a lease agreement for the service address, the address you would like the bills to be mailed to, the date you would like service to start, the last four digits of your social security number and a driver’s license. Service may start on the same day, if you apply for service by 3:00 p.m. A new account fee of $30.00 is charged for the activation of all new service accounts.
A utility deposit is required from all customers who do not have ownership of the property where service is provided. The residential deposit amount is $130.00. The commercial deposit amount is equal to 2.50 times the estimated average monthly utility bill.
The City bills all utility customers on a monthly basis. Utility bills are mailed by the City on the last regular business day of each month and are due on the 10th of the following month. If the account remains unpaid as of 5:00 P.M. on the 14th, a second notice will be mailed including a late payment penalty fee of 1.50% of the account balance or $5.00 whichever is greater. We have two ways for you to receive your monthly bill. We can either send a paper bill to you in the mail or we can email you an electronic bill. With the electronic billing option, you will receive your bill more quickly than if you choose the bill my mail option. If you choose the electronic bill option, you will not receive a paper bill by mail.
The City accepts utility payments through the mail, over the counter in the utility billing customer service office at Clermont City Hall, in a drop box located on the right as you enter the City Hall building from the main parking area, and through direct debit payments from your checking or savings accounts. If you are interested in Direct Debit, please click on the Agreement for Utility Direct Debit Payments Form.
Complete the form and return it to Customer Service along with a voided check. We also accept most major credit cards for payments over the telephone, online or in person. If paying with a credit/debit card by telephone, please call 1-877-690-3729 and enter Jurisdiction Code 1922. There will be a convenience fee charge of 2.5 % of the payment amount with a minimum of $1.95. If choosing to pay by credit/debit card at City Hall or online, there will only be a 2.5% convenience fee charge with a minimum of $1.95.
If you have Direct Debit, and wish to discontinue that service, please click on Direct Debit Cancellation Form, complete the form and return it to Customer Service at least seven days prior to the termination of Direct Debit.
Please note: utility accounts are not considered paid until the City has received the payment. Mail postmarks are not considered when determining when an account has been paid.
For a complete schedule of utility service fees, please click on Schedule of Utility Service Fees.
Temporary Discontinuance of Service
In the event you are vacating your property for more than 30 days, you may request a temporary discontinuance of your water service. During this period, you will not be charged water and/or sewer fees. A reduced sanitation fee of $10.00 per month will be charged during this time. The normal monthly stormwater fee will be charged. When you call to reinstate your services, a $30.00 turn on fee will be charged to your account.
Customer Service Inquiries:
The City’s utility billing customer service division is open Monday – Friday, 8:00 a.m. – 5:00 p.m., excluding holidays. The City’s utility billing customer service telephone number is (352) 241-7320. For after hours, call Utilities at (352) 241-0178 and select option 3 for the Emergency Only answering service.