The City provides water, wastewater, garbage and stormwater utility service to city and non-city residents. The Utility Billing Division is responsible for the preparation of the utility bills, processing of the utility bill payments and customer service. Specific information dealing with the above noted utility services is as follows:
You may activate utility service by going to the Utility Billing Customer Service Office located on the first floor in the Clermont City Hall building. The address is 685 West Montrose Street in downtown Clermont. The following is a list of items that must be provided at the time of service activation. Proof of ownership or a lease agreement for the service address, a mailing address if the address is different than the service address, the date you would like service to start, the last four digits of your social security number and a driver’s license. Service may start on the same day, if you apply for service no later than 3:00 p.m. A new account fee of $30.00 is charged for the activation of all new service accounts.
Utility Service Deposit
A utility service deposit is required from all customers who do not have ownership of the property where service is provided. The residential deposit amount is $130.00. The commercial deposit amount is equal to 2.50 times the estimated average monthly utility bill.
The City bills all utility customers near the end of each month. There are two ways to receive your monthly bill. A paper bill can be sent to you in the mail or an electronic bill can be sent via email. With the electronic billing option, you will receive your bill more quickly than if you choose the paper bill by mail option. If you choose the electronic bill option, you will not receive a paper bill by mail.
Please Note – The fact that you do not receive your bill in the mail does not serve as a basis for a discount or adjustment.
All utility bills are due on the 10th of each month. If the account balance is not paid in full as of the 5:00 PM on the 14th of each month, a second utility notice will be mailed. The second utility notice will include a late payment penalty fee of 1.50% of the account balance or $5.00 whichever is greater.
Accounts with an unpaid balance as of the 25th of the month are subject to disconnection and required to pay a turn on fee of $30.00.
Please Note – Accounts are not considered paid until the City has actually received the funds. Mail postmarks are not considered when determining if an account has been paid.
The City accepts utility payments through the mail, over the counter in the City Hall Utility Billing Customer Service office, in a drop box located on the right as you enter the City Hall building from the main parking area, direct debit payments from a checking account or with debit/credit cards.
If you are interested in setting up your account for direct debit or cancelling your existing direct debit, please click on the appropriate link. Direct Debit Authorization Form or Direct Debit Cancellation Form and return the completed form to the Utility Billing Customer Service Office.
Direct Debit deductions occur on or about the 10th of each month.
If you are interested in paying your account balance with a debit/credit card, you can pay in person at City Hall, by telephone or online. If you would like to pay by telephone, please call
1-877-690-3729 and enter Jurisdiction Code 1922. If you would like to pay online, please click on the following link. Online Payments. There are convenience fees associated with debit/credit card payments.
There is a fee of $25.00 for all returned checks and returned debit/credit card transactions. In addition, if the City receives two (2) returned checks or debit/credit card transactions in any twelve (12) month period, you will be placed in a cash only basis when paying your utility bill.
For a complete Schedule of Utility Service Fees, please click the following link. Schedule of Utility Service Fees.
Temporary Discontinuance of Service
In the event you are vacating your property for more than 30 days, you may request a temporary discontinuance of your water service. During this period, you will not be charged water and/or sewer fees. A reduced sanitation fee of $10.00 per month will be charged during this time. The normal monthly stormwater fee will be charged. When you call to reinstate your services, a $30.00 turn on fee will be charged to your account.
Customer Service Inquiries
The City’s Utility Billing Customer Service Office is open Monday – Friday, 8:00 a.m. – 5:00 p.m., excluding holidays. The Customer Service telephone number is (352) 241-7320. For after hours, call Utilities at (352) 241-0178 and select option 3 for the Emergency Only answering service.